HAVE A QUESTION?

We would love to help.
Contact us at:

Twen Design

Get a free project estimate:

Request a Quote

 
SERVICES

Frequently Asked Questions:

From Web Design to Graphics, Branding or Logos, everyone has questions about their website project. After all, the more information you have the better your decision will be, right? Twen Designs took some of the most frequently asked questions posed by our clients and posted them here. If you don’t find your question then please feel free to contact us so we can discuss your needs.



1-Why choose Twen Designs?

Our websites have high impact, strong visibility, creative approaches to design, and are very user friendly. Therefore, you have everything you need in one highly functional website. We create business tools which are effective because we bring years of expertise to the process.

2- How will we communicate when working on our web design project?

We believe in saving you both  money and time. So most of our contact if not all will be via email or the internet. We create a “meeting place,” on the internet and to insure privacy only you and our design team will be able to view the content. Step by step we create the website and you use this meeting place to view changes, make suggestions or comments, and build the site your business needs to not only be seen..but to be remembered.

3- How long does this design process take?

A lot depends on you. At Twen Designs we endeavor to meet your time lines and schedules bu the most common delay is waiting for clients to send us text or images that they want included in their web design or graphics.

4- Well, how should I submit text and photographs?

Texts and photos should be sent in electronic form. You can use a digital camera for photos and a format such as MS Word, for example. Let us know if you have any problems and we will help you get your information formatted to use on your website.

5- How much will branding, logos, graphic designs, the complete web design package, costs me?

 

Of course, this depends on your needs. The more pages and services you require for your website the higher the price and vice versa, the  basic system will be less. Which makes sense. Remember, you choose your requirements and we are here to help you make those decisions.  Rather than guessing,  please feel free to contact us for a quote.

6- How many pages can I have?

As many as you need to create your ultimate web design. To be search engine friendly more pages are a definitely more effective.

7- What if I have a website already and it needs to be redesigned?

Twen Designs can make it happen. We can build on your existing company style or create a new image to match your updated vision for your services or products.

8- Are there going to be pop-up ads or banners included on my website?

It will never happen. It is your website, your content, and your advertisers, not ours.

9- What if I don’t like the design?

Remember, at Twen Designs we work with you every step of the way so there should not be a completed webdesign that does not meet with your approval. We work hard to provide a finished website that meets your specific requirements and goals, it should always be what you want or more importantly, what you need to make the impression your business wants to create. If there are questions or problems we work on them now so there are no mistakes later. We are always open to your input and suggestions and you get to view changes as they are made.

10- Can my website be moved to another supplier?

Of course, at any time you like. When we complete your website you get a copy of it on a CD.

11- Do you have email, credit cards or web hosting?

First, we can set up any number of email boxes complete with a Spam Filtering Service. What this does is read every email and decide if it should be placed in a special email box or if it should be sent on to you. We can arrange for professional email addresses because email communications can make or break a company just by the impression they create.
** Credit cards can be accepted and there are two methods generally used. One is that you have a credit card machine and process your own payments while the second is using an online clearing company to process your payments for you. You decide this based on your needs and we design payment processing based on your decision.


**Web Hosting is offered. Twen Designs has made it a goal to provide a full range of services. Once your website design is complete hosting can be provided through one of our high performance servers.

12- How important is Search Engine Optimization, or “friendliness,” to Twen Designs?

It is absolutely crucial to our design and is kept in mind through all phases of web design. All of our websites are created to be compliant with search engine reguirements. Clients need to be able to find you. We also recommend re-evaluating your site from time to time in order to stay on top of changes in rules and algorithms because search engines do change them.

13- What about hidden costs, I need to bring this project in on or under budget?

Twen Designs works with you to define your requirements. Once those requirements are defined they are priced accordingly. The agreed upon price is offered in writing so costs are known from the outset. If you request additional services prices are offered at that time..not later.

14- Okay, do we need a database?

It depends on how many products or services you offer. If there are a great number of them you may do well with a database but this is something we will discuss in great detail prior to your making the decision.

15- I need to know if my website will ALWAYS be available?

We have strong, efficient servers with back ups in place if this issue should arise. Because, as much as we would like to make that claim, no one guarantees 100% up time. However, the servers we use have not had down time in many years.

16- Is E-Commerce available?

Yes. We have secure services available so we can design and implement e-commerce solutions. Services that utilize up to date encryption so your customers can safely and securely pay for your services or products.

17- I need to know numbers for future marketing strategies, how do I get the numbers?

Through web tracking that lets you know how many visitors, what pages they looked at, what search engines they used to find your site, and other information you need to use for marketing.

18- How will my site be updated?

If you choose a content management system then you can get to your administration areas and instantly update whenever you wish. If not, Twen Designs can update for you and our charges are reasonable.

19- What about Flash Animation?

We have it. Flash is not normally used to create an entire websites because search engines require content in order to direct traffic to your site. It is useful for small banners, demonstrations, or advertisements.

20- I want an online presence which is professional, high impact, and attracts as well as retains business. What do I need to achieve this goal?

High impact graphic design, functionality, hosting capabilities, search engine optimization, and strong content management, all of which make up the core of any site. You need a flexible platform so your site can continue to grow as your company expands. New content management systems are created to be search engine friendly. At Twen Designs we put our years of expertise, our highly skilled teams, and our creativity and imagination to work for you. One click for a quote and we can begin to make your goals into achievements.